Our Service Policies

🐾 Meet & Greet Requirement

All new clients must complete a complimentary Meet & Greet before any services begin. This allows us to meet your dog, understand their needs, and make sure we're the right fit for each other.

Meet & Greets are free and can be arranged through our website. Existing clients introducing a new pet must also complete a Meet & Greet for that pet.

💉 Vaccination Requirements

All dogs must be current on the vaccinations required by law in British Columbia. We are not veterinarians and will not advise on which specific vaccines are required — please consult your vet to ensure your dog is up to date before your first service.

We reserve the right to request proof of vaccination at any time.

🐕 Dog Behaviour

We love all dogs, but the safety of every pet in our care comes first.

• We do not accept aggressive dogs for boarding or overnight services.
• Reactive or anxious dogs are assessed case by case during the Meet & Greet.
• If a dog displays unexpected aggression after services have begun, we reserve the right to end the arrangement with reasonable notice.

💳 Payment

Walks & Drop-in Visits: Payment is due after the service. We're flexible on payment schedule for regular clients — arrangements can be discussed at the Meet & Greet.

Boarding & Overnight Stays:

• 10% non-refundable deposit required to secure your dates — paid at booking.
• 50% of the remaining balance due on drop-off day.
• 50% of the remaining balance due on pick-up day.

📅 Cancellation Policy

• 24 hours notice required for all cancellations.
• Cancellations with less than 24 hours notice are subject to a 20% fee of the scheduled service cost.
• Boarding deposits are non-refundable regardless of when the cancellation occurs.
• Cancellations due to a genuine emergency are handled with discretion — please just communicate with us.

⏰ After-Hours & OT Fees

Our standard service hours are 8:30 AM – 6:00 PM. Services outside these hours are available but subject to an after-hours fee.

🔑 Keys & Home Access

We take the responsibility of holding your keys very seriously. Keys are kept secure and used only for scheduled services.

• We can pick up and drop off your dog using a key you provide.
• Buzz-in/intercom access is also accepted.
• Keys are returned promptly at the end of your service arrangement.
• We will never share access information with any third party.

🌧️ All-Weather Service

We walk in all weather conditions. Vancouver's weather is unpredictable and we believe dogs deserve consistent exercise regardless of rain, wind, or overcast skies.

Services are only cancelled in cases of extreme weather warnings (e.g., severe wind or thunder/lightning) — and only after direct communication with you.

📸 Photos & Social Media

We love sharing the joy our walks bring! We may take photos of your dog during services and share them on our social media channels.

We will always ask for your consent during the Meet & Greet or at the start of your service arrangement. If you prefer your dog not to be featured, just say so — we'll respect that completely, no questions asked.

🏥 Emergency Veterinary Care

Your dog's safety is our top priority. In the event of a medical emergency during our care, we are authorized to take your dog to the nearest veterinary clinic without delay.

• We will contact you immediately and keep you informed throughout.
• All veterinary costs resulting from emergency care are the responsibility of the dog's owner.
• We will never delay emergency care while waiting for contact approval.

🔒 Privacy & Your Data

We collect only the information we need to provide great care for your pets. We don't sell, trade, or share your data with anyone.

What we collect when you submit a Meet & Greet or booking request:

• Your name, email, and phone number
• Your postal code — used only to confirm you're in our service area
• Your pet's name, breed, type (dog or cat), and any care notes you share
• Service-specific details (dates, times, special instructions)

Where it's stored:

• Form submissions are delivered to us by email through a secure form delivery service that forwards messages to us and doesn't share them with anyone else.
• Once received, your records live in our internal client app on Alex & Victoria's personal Apple devices — sandboxed to those devices, not shared to any cloud, and not accessible to anyone else.
• Our public availability calendar contains only timeslot availability — never client names, contact info, or pet details.

How long we keep it:

For as long as you are an active client, plus 2 years after your last service. After that we delete your records during our routine cleanup. You can ask us to delete your data sooner at any time.

Your rights under BC's PIPA (Personal Information Protection Act):

• Ask us what data we have on you
• Ask us to correct anything that's wrong
• Ask us to delete your records entirely
• Withdraw your consent at any time

Nose and Paws — Stress Free Walks is a small dog walking business operating in Downtown Vancouver, BC, and we follow British Columbia's Personal Information Protection Act (PIPA). We don't use cookies, analytics, or advertising trackers on this site — the only data we collect is what you choose to share with us through the forms above.